Thursday, April 21, 2005

A Frustrated New Mac Owner...

So I got my new mac laptop about a week ago. About a week later, Apple announced the upcoming release of Tiger. My friends who are mac owners told me I should get a discounted upgrade since I just bought the computer. Made sense to me. Most software publishers I've dealt with have had pretty generous upgrade grace periods- some as long as a few months. So I called up Apple and was surprised to discover that the cut off date for their "up-to-date" program that would have allowed the discount had a cut off of April 12. 3 days after my Mac shipped. I told the lady that seemed a little short for a grace period window and asked to speak to her supervisor. She transferred me directly and I asked her supervisor who frankly seemed to me more irked that her underling had transferred me than about my issue. She asked for the first girls name and I just said I didn't know because I didn't want to get her in trouble. She said she would transfer me to someone who would help which ended up to be a stupid phone message loop of, "Press 1, press 2, no, you can't talk to someone." So I hung up and emailed Apple my frustration. I've not heard back to any of my emails to them, so I'm not holding my breath. Lesson learned here- If you're thinking about purchasing a Mac and they're "close" to releasing a new OS. Wait till they announce the release date and you'll save yourself $120 bucks or so. Guess I'll wait a while to upgrade.

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